Technical Support

In today’s business model, IT solutions are not just supporting the business processes, rather they drive them all. Accordingly, outages in IT systems could cause huge impact to the business productivity and customer confidence. At Lock-Networks we support our customers' IT environments in some of the most complex and demanding environments.

Incident Management

We assist customers to improve response and resolution times of the IT problems. Using our structured incident and problem management procedures, we provide committed technical support that maximizes your business continuity. We provide different classes of service agreements depending on the business needs of our customers.

Balance Cost against Downtime Risk

Business and IT leaders have a principal objective to minimize downtime risk. With the continued growth of connected devices and the volume of business done online, the business implications and resulting cost of downtime is prohibitively high. We work with our customers to provide multiple support coverage tiers, faster incident response and repair time, and 24/7 access to skilled engineering spanning multiple technology domains.

Key Features and Benefits

• Maximize the business continuity and productivity.
• Proactively identify and resolve network issues.
• Minimize cost that could be caused by network outages.
• Preserving a stable image for your corporate in the market.