Responsible for designing, implementing, monitoring and managing the local and wide area networks of an organization to ensure maximum uptime for users.
The role can include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.
High-level information technology experts who work in IT departments to guide the development of computer networks and systems. Their role is to consult on the current state of an IT system and provide data-driven advice on how to expand or refine its operations to meet company needs. Systems Analysts collect data, observe workflows and monitor system activity to identify vulnerabilities or areas of improvement. They communicate their findings to company leaders and help them compromise their needs and resources. System Analysts train their IT team and help guide the implementation of new systems and procedures.
excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.